Customer Service and Support

We are proud of the quality of service we provide to our customers, so it is no wonder we have been named the 2013 GRAPHISOFT 'Distributor of the Year'; as well as New Zealand Architecture magazine's 'Best in Category' for five years in a row, as voted by readers.

Support is a key element of the service we offer, and we have several avenues for Customers to gain ARCHICAD Support.


Support Tickets


If you can't find the answer to your question on the ARCHICAD Help Center, you can lodge a Support Ticket to have your question answered by one of our experienced team members.

Lodge a Support Ticket here.

Your support guys give greate service and advice.

March 2014


Thanks for your unlimited and friendly support

May 2014




We offer a range of courses including a 3-day Introduction to ARCHICAD & BIM course, or custom courses that can be delivered at our offices or yours. View course details here, or upcoming courses here.

I'm glad that I attended the course held by Graphisoft and got the help from Johnny during those three days. ARCHICAD is such a handy software and I really regret that I didn't shift to it earlier.

June 2015



Get a higher level of support with ARCHICADselect membership

ARCHICADselect subscription members receive priority support via email and our online customer portal. Read more here or contact us for more information.



Installation Problems?

Mac users might find this page useful, or for more help the ARCHICAD Wiki has detailed instructions and helpful information to install ARCHICAD successfully: