Customer Service and Support

We are proud of the quality of service we provide to our customers, so it is no wonder we have been named the 2013 GRAPHISOFT 'Distributor of the Year'; as well as New Zealand Architecture magazine's 'Best in Category' for five years in a row, as voted by readers.

Support is a key element of the service we offer, and we have several avenues for Customers to gain ArchiCAD Support.


Support Tickets


If you can't find the answer to your question on the ArchiCAD Help Center, you can lodge a Support Ticket to have your question answered by one of our experienced team members.

Lodge a Support Ticket here.

Thank you very much for your help with our queries, you were very quick and offered great service.

April 2013


I have all the confidence in the world in you. Thanks again for your help!

February 2013




We offer a range of courses including a 3-day Introduction to ArchiCAD & BIM course, or custom courses that can be delivered at our offices or yours. View course details here, or upcoming courses here.

We also sell online courses through our website. These courses are a cost effective solution that offer short, to the point information for those in a hurry. They cover a range of topics including Documentation, Visualisation and Project Management.



Get a higher level of support with ARCHICADselect membership

ARCHICADselect subscription members receive priority support via email and our online customer portal. Read more here or contact us for more information.



Installation Problems?

Mac users might find this page useful, or for more help the ArchiCAD Wiki has detailed instructions and helpful information to install ArchiCAD successfully: